Reservation valid only for the Gramdo/RS unit on the day and conditions selected at the time of purchase.
Opening hours: daily, from 18:00 to 22:30.
Address: Avenida das Horténsias, No. 3599, Avenida Central
Reservations scheduled for 18:00 will have a 15-minute tolerance.
🚨 Cancellation: It is possible to cancel free of charge up to 7 days after the date of purchase.
- Requests for rescheduling and cancellation free of charge must be made up to 48 hours in advance of the date of use.
- The chargeback takes 1 to 2 business days to be processed by the payment gateway and after that period the bank is responsible for returning the amount to the account or card.
- Rescheduling and cancellation requests must be made via email with the following information:
1. Customer's name;
2. Email used to make the purchase;
3. Order number;
4. Reason for rescheduling the purchase;
- This information, as well as other questions regarding these regulations, must be sent to the email reservagramado@heroisdapizza.com.br, within the deadline stipulated by the previous rules.
- Requests after the 48 hour deadline are evaluated internally.
- No-show: non-attendance at the attraction (according to the scheduled date) will not entitle you to a refund or reschedule the voucher.
- In the event of a chargeback, the refund will be made directly to your credit card. If the invoice has already been closed and the charge has been made, we will inform you of the procedures via e-mail. Partial chargeback is not possible. Vouchers consumed at the store cannot be reversed.
> It is necessary to bring the voucher printed or on the screen of your mobile device on the day of consumption.
> Service provided on a first-come, first-served basis, except for those who purchased the Reservation at an appointment.
👶🏻 Up to two children from 0 to 2 years old do not pay as long as they are accompanied by a paying adult.
🎂 Today's birthday person does not pay when accompanied by 3 payers. Our superheroes throw the party and sing a very special 'Happy Birthday to You'. Promotion valid only on the anniversary, upon proof by means of an official identification document. Without proof, you must pay the full amount.
🛴 We don't have Kids Space at our Gramado headquarters.
📣 Patients who underwent bariatric procedures receive a discount, upon identification with the Bariatric Patient Identification Card. Without proof, you must pay the full amount.
📞 Gluten-intolerant and celiac people should contact the unit via the unit's